In an era where data privacy and protection are at the forefront of consumer concerns, this keynote by Stephen offers a deep dive into the evolving dynamics of trust in relation to data and customer experience. Today, more business decisions are based on data and analytics than ever before – and the rise of cloud computing, unprecedented data sets (eg through the Internet of Things), machine learning and artificial intelligence means that in the future data will be a resource more precious than the gold or oil of previous industrial eras.

In this impactful keynote, Stephen will explore the critical role of leadership in shaping and enforcing data privacy practices that not only comply with regulatory standards but also earn and maintain customer trust. Drawing from examples of companies like Facebook and his current role as CEO at Omniscient, he will illustrate the complexities and nuances of managing customer data responsibly in a digital-first world.

Who this is for: This presentation is tailored for organisations and management teams seeking to enhance their approach to data privacy and customer trust. It will delve into the importance of being transparent with customers about data usage, implementing ethical data practices, and the strategic value of prioritising customer privacy in business operations.

Key Takeaways: Attendees will gain insights into effective leadership strategies for data protection and privacy. Stephen will provide practical advice on how to build a customer-centric approach that not only safeguards data but also reinforces customer trust and loyalty. The session aims to equip leaders with the knowledge to navigate the delicate balance between leveraging data for business growth and respecting customer privacy, ultimately fostering a trustworthy and secure environment for their customers.